A-Z of Support Agencies (By support area)
Support for: |
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Addictions
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Compass A free, confidential substance misuse service for children and young people up to the age of 18 years old in Enfield who need support around their own or another person’s drug or alcohol (substance) use. |
Young people and professionals can contact the service confidentially on 020 8360 9102, by email to compass.enfieldsortit@nhs.net Monday – Thursday 9:00am-5:00pm and Friday 9:00am-4:30pm. |
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FRANK
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0300 123 6600 (UK), 24 hours a day |
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Gam Care Support with gambling addictions |
Call 0808 8020 133, 24 hours a day, 7 days a week. Live 1:1 chat, live group chat or online messaging via https://www.gamcare.org.uk/ 24 hours a day |
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Bereavement |
Cruse Bereavement Care Support for grief and bereavement |
Phone: 0808 808 1677 (Monday to Friday, 9.30am to 5pm) Website: www.cruse.org.uk |
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Child Bereavement UK National Helpline |
Tel: 0800 02 888 40 |
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Winston Wish Supports bereaved children, young people, their families, and the professionals who support them. |
Call freephone National Helpline on 08088 020 021. (9.00am - 5.00pm, Mon – Fri) email ask@winstonswish.org. |
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Carers |
SENDIASS Enfield – Every Parent & Child Special Educational Needs and Disabilities Information Advice and Support Service is a confidential and impartial information, advice, and support service. Our service is free, easy to access and confidential. We can help children, parents and young people to make decisions that affect their lives. |
SENDIASS Helpline 020 8373 6273 We offer information, advice and support to:
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and the , both of whom are able to provide support and advice on any issues affecting you |
Carers Direct – for carers Call 0300 123 1053 Ask your question using webchat Helpline and webchat open: Monday to Friday, 9am to 8pm and weekends, 11am to 4pm Ask if you need a translator |
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Support for carers |
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Princess Royal Trust for Carers Provide support and advice on any issues affecting you |
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Age UK – support for older people, their families, friends and carers |
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CRISIS SUPPORT
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Shout 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better. |
UK crisis text service for immediate support
24 hours a day 7 days a week
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Samaritans Confidential support for people experiencing feelings of distress or despair. Their aim to provide people ways to cope and the skills to be there for others. They offer listening and support to people and communities in times of need |
Phone: 116 123 (free 24-hour helpline) Email: jo@samaritans.org
You can phone, email, write a letter or in most cases talk to someone face to face. |
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Mind in Enfield |
If you are in a mental health crisis, please call the Enfield Hub on 0208 702 3800 or the Samaritans or text SHOUT (both above) |
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Domestic Violence
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Solace Women’s Aid Free and confidential advice and support for women in London affected by abuse. |
Helpline free phone: 0808 802 5565 Email us: advice@solacewomensaid.org |
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Refuge Advice on dealing with domestic violence |
Phone: 0808 2000 247 (24-hour helpline) Website: www.refuge.org.uk |
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Eating Disorders |
BEAT - Eating disorder advice
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Under 25s: 0345 634 7650 - (Mon-Wed, 1pm-4pm)
Adults over 18 including parents, teachers or concerned adults: 0345 634 1414 - . (Mon-Wed, 1pm-4pm) |
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Food |
If you are struggling to afford food for your family, food bank vouchers are available from our Learning Mentors during term time. Otherwise, call 0808 2082138 for free (open Monday to Friday, 10am to 4pm). You’ll confidentially talk to a trained Citizens Advice agent and, if needed, they’ll issue you with a food bank voucher. |
Enfield Foodbank Phone us 07826 542119 Email us info@northenfield.foodbank.org.uk Website: https://northenfield.foodbank.org.uk/
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Housing |
Shelter Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. |
Helpline 0808 800 4444 Open every day of the year:
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Mental Health & Wellbeing support for adults
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Sanctuary – for Enfield residents aged 18-64: Find Calm - Make Space - Move Forward A 7 day a week evening phone service available to anyone in Enfield experiencing difficulty managing their mental health and wellbeing. |
Mon –Sun, 5pm-11pm No referral needed, just call 020 8906 7509,
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Mind in Enfield Local based charity providing wellbeing workshops, activities, courses and cafe; counselling; advice on benefits and counselling |
https://www.mindinenfield.org.uk/ Our new Covid-19 numbers are: If you are in a mental health crisis, please call the Enfield Hub on 0208 702 3800 or the Samaritans or text SHOUT (both above) |
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Let’s Talk IAPT (Improving Access to Psychological Therapies) offers free and confidential talking therapies to people aged 16 and over registered with an Enfield GP. They support with conditions such as: Low mood, Sleeping problems, Panic, Specific phobias, Obsessive compulsive disorder & Post-traumatic stress disorder |
Web: www.lets-talk-iapt.nhs.uk |
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Elefriends Elefriends is an online mutual support community where you can be yourself – run by Mind. |
Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm) Website: www.mind.org.uk Elefriends communty: www.mind.org.uk/information-support/support-community-elefriends/ |
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SANE Saneline is a national mental health helpline providing information, emotional support and guidance to people affected by mental illness, their families and carers. |
Telephone no during COVid-19 07984 967 708 Telephone: 0300 304 7000 (4:30pm-10:30pm) |
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Rethink Mental Illness Advice Line Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff.
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Telephone: 0300 5000 927 (9.30am - 4pm Monday to Friday) Rethink also runs Rethink services and groups across England and Northern Ireland. |
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Money and benefits
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Advice about money and benefits |
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Giving advice about money and benefits
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Parenting pressures
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Family Action The FamilyLine service supports people who are dealing with family pressures in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message. |
Telephone: 0808 802 6666 Helpline open: Monday to Friday, 9am to 9pm Text message: 07537 404 282 https://www.family-action.org.uk/what-we-do/children-families/familyline/
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Family Lives (previously Parentline) Family Lives offers a confidential and free helpline service for families in England and Wales for emotional support, information, advice and guidance on any aspect of parenting and family life. |
The helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday. Call: 0808 800 2222 https://www.familylives.org.uk/how-we-can-help/confidential-helpline/ |
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Suicide |
PAPYRUS UK Charity for the prevention of young suicide
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Phone: 0800 068 4141 (Monday to Friday, 9am to 10pm, weekends & bank holidays: 2pm to 10pm) TEXT: 0778 620 9697 EMAIL: pat@papyrus-uk.org Website: www.papyrus-uk.org |
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C.A.L.M. (Campaign Against Living Miserably) |
Telephone (London): 0808 802 58 58 |
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Women’s support |
Enfield Women’s Centre (EWC) is a registered charity assisting women and girls and their families in the borough of Enfield, via information, advice or referral on a range of issues including; relationships, violence against women and girls, and health. |
http://www.enfieldwomen.org.uk/ 31A Derby Road, Telephone: 0208 443 1902
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Young People & Children
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Young Minds They offer free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25. |
Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm) Website: www.youngminds.org.uk
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Anti-bullying Alliance A coalition of organisations and individuals that are united against bullying, leading UK Anti-Bullying week & providing supportive information |
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NSPCC UK Child protection charity focusing on Keeping children safe. If you’re concerned about a child, if you’re a parent or carer looking for advice, or if you’re a professional in need of information and guidance. |
Call the NSPCC on 0808 800 5000, Monday to Friday 9am – 6pm or 9am – 4pm at the weekends. It’s free and you don’t have to say who you are or email us, or submit our online form Also get advice about spotting the signs of abuse. |
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Anna Freud A children’s charity who are transforming mental health in the UK by providing resources around self-care for both children and families |
Support resources - www.annafreud.org/on-my-mind/ Anna Freud podcasts to help parents/carers understand child & family mental health problems |
